Refund and Returns Policy

Refund and Returns Policy
Don Juan Deli & Grocery
110 Forsyth St, New York, NY 10002
Tel: +1 (212) 925-7370 | +1 (212) 966-7370 | +1 (929) 444-5721

Overview
At Don Juan Deli & Grocery, we are committed to providing quality products and excellent service.

This Refund and Returns Policy explains how we handle returns, exchanges, and refunds for
purchases made in■store and for delivery/pick■up orders.

• Food Items (Hot Food, Sandwiches, Empanadas, and Prepared Meals)

• All sales of prepared hot food and made-to-order items are final.

• Due to health and safety regulations, we cannot accept returns of food items once they leave the

  store.

• If there is an issue with your order (missing items, incorrect order, or quality concern), please contact

  us within 1 hour of purchase so we can review and resolve the situation.

• We may offer a replacement item, store credit, or a refund at our discretion.

• Grocery Items

• Non-perishable grocery items may be exchanged or returned within 7 days of purchase with a valid

  receipt, provided the product is unopened, unused, and in resalable condition.

• Perishable items (such as dairy, produce, meat, bakery items, etc.) are not eligible for return unless

  there was a manufacturer defect or product damage before purchase.

  Beer, Wine & Alcohol Sales

• All alcohol sales are final. No returns or refunds will be issued on alcoholic beverages, except as

  required by state law.

  Delivery & Pick■Up Orders

• If you received the wrong item or something was missing, please contact us immediately.

• Any concerns regarding food quality must be reported within 1 hour of delivery/pick■up.

• Delivery or service fees are non■refundable.

• Proof of Purchase

• All returns or concerns must be accompanied by a valid receipt, delivery confirmation, or order

  reference.

  Store Credit and Refund Processing.

• Approved refunds may be issued back to the original payment method or as store credit.

• Please allow 3–5 business days for refund processing on electronic payments.

• Right to Refuse Service

• Don Juan Deli & Grocery reserves the right to refuse returns, exchanges, or refunds in cases of policy

  abuse or missing proof of purchase.

• Thank you for your business.